SERVICE & REPAIR

We pride ourselves in pleasant & responsive service.

We’re here to help you get back up and running in no time.
Start with our troubleshooting tips before you move onto the repair process.
Many problems require just a quick in-house fix by your team.

Click below to jump ahead to:

Quick fixes to try before beginning the repair process

Send scanners in for work & order replacements

What’s covered under our industry-leading policy

TROUBLESHOOTING

Try these quick fixes before beginning the repair process:

1

CHECK THE CABLES
3/4 of scanner problems can be traced to bad cables! Look for obvious breaks, and make sure the Ethernet/Link LED on the scanner is on.

2

USE THE JSDiag SOFTWARE
This will let you make sure the scanner can see the board and not background light.

3

SWAP OUT THE SCANNER
If the new scanner is bad, you may have a cable problem.

Still having problems? Move on to the Repair Process below.

REPAIR PROCESS

1

FILL OUT AN RMA FORM
You can fill out the form to the right and print or
open a PDF in a new window

2

DOUBLE CHECK YOUR FORM 
Please make sure you have the serial number correct.

3

SEND US YOUR RMA FORM 
Email us a copy to service@joescan.com
or print it out and put it in the box with your scanner.

4

SEND US YOUR SCANNER 
We recommend packing it up in the box it came in.
Our mailing address is:
4510 NE 68th Dr., Ste. 124, Vancouver, WA 98661

5

WE’LL SEND YOU AN RMA NUMBER
Once we have received your scanner(s).

1

2

DOUBLE CHECK YOUR FORM 
Please make sure you have the serial number correct.

3

SEND US YOUR RMA FORM 
Email us a copy to service@joescan.com
or print it out and put it in the box with your scanner.

4

SEND US YOUR SCANNER 
We recommend packing it up in the box it came in.
Our mailing address is:
4510 NE 68th Dr., Ste. 124, Vancouver, WA 98661

5

WE’LL SEND YOU AN RMA NUMBER
Once we have received your scanner(s).

If you need help with the repair process, please don’t hesitate to give us a shout.

Service with a smile

Your productivity is our priority.
We work hard to get your scanners back in the field fast.

ABOUT REPAIR TIMES

85%

Repairs completed and returned within
3 business days

95%

Repairs completed and returned within
4 business days

WARRANTY INFO

PRODUCT WARRANTY

Every JoeScan scanner is covered by a 5-year limited warranty that begins when we ship it to you. This policy protects you from manufacturing defects and faulty components.

If a scan head is found to be faulty, we will either repair or replace the product at no charge. It’s that simple.

SUPPORT POLICY

We want upgrade decisions to be made by you, not by “planned obsolescence”.

That’s why we support every new JoeScan for 10 years from the date we ship to you. You can count on us to provide after-warranty repair service and replacement parts during this period.

MADE TO BE

SIMPLE

MADE TO BE

RELIABLE

MADE FOR

SAWMILLS