INTERNATIONAL REPAIRS

Additional information for shipping from overseas.

RETURNS FROM OUTSIDE THE USA

US Customs processes international shipments between sellers and buyers. These shipments can be subject to fees and taxes. However, goods returned for repair are not subject to these charges.

Make sure your customs paperwork is clearly marked to avoid extra costs.

COMMERCIAL INVOICES

Packages will not be allowed to clear customs without a commercial invoice.
You’ll need three copies of your commercial invoice attached to your shipment.

We recommend you use FedEx or UPS to ship scanners back to us.

Click here for FedEx commercial invoice tools.

Click here for UPS commercial invoice tools.

Here are the details you will need for shipping a repair to us:

Reason for Export

Repair and Return

Ship to and Sold to

JoeScan, Inc.
4510 NE 68th Drive, Suite 124
Vancouver, WA 98661 USA
+1-360-993-0069

Description of Goods

There are three components to the Description of Goods:

(1) Product name: “OPTICAL PROFILE MEASUREMENT DEVICE.” To avoid shipment delays and additional costs, do not use the words “laser” or “scanner.”

(2) Reason for the shipment: “US Goods Returned for Repair

(3) Harmonized Tariff Number for returned goods: 9801.00.1012

Example: JoeScan JS-50 OPTICAL PROFILE MEASUREMENT DEVICE. US goods being returned for repair. HTS# 9801.00.1012

Value (in USD)

Use original purchase price. If you are unsure of the purchase price, use a fair market value of the product (between $2000 and $8000 USD). The value does not have to be accurate on repair returns, but it cannot be left blank.

Country of Origin

USA

Additional Comments and Declaration Statement

US Goods returned for Repair, value for customs purposes only

NEED HUMAN HELP?

We’re always happy to answer your questions. Someone from our team will get back to you in a flash.

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NEED HUMAN HELP?

We’re always happy to answer your questions. Someone from our team will get back to you in a flash.

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