Additional information for shipping from overseas.
RETURNS FROM OUTSIDE THE USA
US Customs processes international shipments between sellers and buyers. These shipments can be subject to fees and taxes. However, goods returned for repair are not subject to these charges.
Make sure your customs paperwork is clearly marked to avoid extra costs.
Packages will not be allowed to clear customs without a commercial invoice.
You’ll need three copies of your commercial invoice attached to your shipment.
We recommend you use FedEx or UPS to ship scanners back to us.
Here are the details you will need for shipping a repair to us: