INTERNATIONAL REPAIRS
Additional information for shipping from overseas.
RETURNS FROM OUTSIDE THE USA
US Customs processes international shipments between sellers and buyers. These shipments can be subject to fees and taxes. However, goods returned for repair are not subject to these charges.
Make sure your customs paperwork is clearly marked to avoid extra costs.
COMMERCIAL INVOICES
Packages will not be allowed to clear customs without a commercial invoice.
You’ll need three copies of your commercial invoice attached to your shipment.
We recommend you use FedEx or UPS to ship scanners back to us.
Here are the details you will need for shipping a repair to us:
Reason for Export
Repair and Return
Ship to and Sold to
JoeScan, Inc.
2311 E 1st Street
Vancouver, WA 98661 USA
+1-360-993-0069
Description of Goods
There are three components to the Description of Goods:
(1) Product name: “OPTICAL PROFILE MEASUREMENT DEVICE.” To avoid shipment delays and additional costs, do not use the words “laser” or “scanner.”
(2) Reason for the shipment: “US Goods Returned for Repair”
(3) Harmonized Tariff Number for returned goods: 9801.00.1012
Example: JoeScan JS-50 OPTICAL PROFILE MEASUREMENT DEVICE. US goods being returned for repair. HTS# 9801.00.1012
Value (in USD)
Use original purchase price. If you are unsure of the purchase price, use a fair market value of the product (between $2000 and $8000 USD). The value does not have to be accurate on repair returns, but it cannot be left blank.
Country of Origin
USA
Additional Comments and Declaration Statement
US Goods returned for Repair, value for customs purposes only
NEED HUMAN HELP?
We’re always happy to answer your questions. Someone from our team will get back to you in a flash.
Error: Contact form not found.
NEED HUMAN HELP?
We’re always happy to answer your questions. Someone from our team will get back to you in a flash.
MADE TO BE
SIMPLE
MADE TO BE
RELIABLE
MADE FOR